h31 FAQ — Your Questions Answered

Go to the Login page and click "Forgot Password". Enter the email address or mobile number linked to your h31 account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact h31 support at [email protected].

No. h31 allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and any winnings being forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation before it affects your ability to play or withdraw.

h31 may request identity verification before processing larger withdrawals or if unusual activity is detected on your account. This is a standard security measure. You may be asked to provide a copy of your National ID card or passport. Verification is usually completed within 24 hours. Completing verification also unlocks higher deposit and withdrawal limits on your account.

h31 supports the most popular payment methods used in Bangladesh: bKash, Nagad, Rocket, and local bank transfer. All methods are available for both deposits and withdrawals. bKash and Nagad are the fastest options — deposits are usually credited instantly and withdrawals are processed within one to three hours in most cases.

The minimum deposit on h31 is ৳200. This applies to all payment methods including bKash, Nagad, Rocket, and bank transfer. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. The low minimum means you can try multiple games without committing a large amount upfront.

Withdrawal times on h31 depend on the method you use. bKash and Nagad withdrawals are typically processed within one to three hours. Rocket withdrawals may take up to six hours. Bank transfers can take up to 24 hours depending on your bank's processing schedule. All withdrawals are subject to a standard review before being released, which is a security measure to protect your funds.

h31 does not charge any fees on deposits or withdrawals from its side. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees depending on your account type and the amount being transferred. Check with your payment provider for their current fee schedule. h31 recommends using bKash or Nagad for the fastest and most cost-effective transactions.

In most cases, deposits appear instantly. If your deposit has not shown up after 15 minutes, first check that the transaction was completed successfully on your bKash or Nagad app and that the reference number matches. Then contact h31 support at [email protected] with your transaction ID and the amount. The support team will investigate and resolve the issue, usually within a few hours.

Yes. Every game on h31 uses a certified Random Number Generator (RNG) that produces completely unpredictable results on every spin or round. The RNG is independently tested and certified, meaning no outcome can be influenced by h31, the game provider, or any external party. What you see on screen is the genuine result of a random process — every time, without exception.

RTP stands for Return to Player — it is the percentage of all wagered money that a game pays back to players over a large number of spins. A 97% RTP means that for every ৳100 wagered, the game returns ৳97 on average over time. Individual sessions will vary significantly. On h31, Ocean Phoenix has the highest RTP at 97.3%, followed by Midas Fortune at 97.1% and Egypt Book of Mystery at 97.0%. All h31 games sit above 95% RTP.

h31 currently offers over 50 casino games. The featured titles include Egypt Book of Mystery, Jackpot, Jungle King, Cocktail Nights, Midas Fortune, Wheel, and Ocean Phoenix. New games are added regularly. The full library covers slots, progressive jackpots, instant win games, and live dealer tables.

Some h31 games offer a demo mode that lets you try the mechanics without using real money. Demo mode is a great way to learn how a game works before you commit real funds. However, to access the full game library, claim bonuses, and withdraw real winnings, you need to register a free account and make a minimum deposit of ৳200.

New h31 players receive a 150% welcome bonus on their first deposit. For example, if you deposit ৳1,000, h31 adds ৳1,500 to your account — giving you ৳2,500 to play with. The welcome bonus applies to all games on the platform. To withdraw bonus-related winnings, you need to meet the wagering requirement, which is detailed in the Terms and Conditions. The minimum deposit to qualify for the welcome bonus is ৳200.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw the winnings generated from it. For example, a 20x wagering requirement on a ৳1,500 bonus means you need to place ৳30,000 in total bets before the bonus winnings become withdrawable. The specific wagering requirement for each h31 promotion is listed in the promotion details. Always read the terms before claiming a bonus.

Yes. h31 runs regular promotions beyond the welcome bonus. These include free spin offers on specific games like Egypt Book of Mystery and Ocean Phoenix, reload bonuses for existing players making additional deposits, and cashback offers for live table players. Promotions change regularly — log in to your h31 account and check the Promotions section to see what is currently available.

No. Bonus funds cannot be withdrawn directly — they must be played through according to the wagering requirements first. Once you have met the wagering requirement, any remaining balance (up to the maximum bonus withdrawal limit) becomes real money that you can withdraw. Your real money balance and bonus balance are shown separately in your h31 account dashboard so you always know where you stand.

Yes. The h31 app is available for both Android and iOS devices. It gives you access to all games, your account, deposits, withdrawals, and promotions in a dedicated mobile interface that is faster and easier to navigate than a browser on a small screen. You can download the h31 app from the App page. Push notifications keep you updated on new promotions and jackpot alerts.

No download is required to play h31 games in your browser. All games run directly in Chrome, Firefox, Safari, or any modern mobile browser without any plugins or software installation. Simply visit h31.io, log in, and start playing. The browser version works on all devices including Android phones, iPhones, tablets, and desktop computers.

If the h31 app is crashing or not loading games correctly, try these steps in order: close and reopen the app; check that your internet connection is stable; clear the app cache in your phone settings; uninstall and reinstall the latest version of the app from the App page. If the problem persists after reinstalling, contact h31 support at [email protected] with your device model and a description of the issue.

Log in to your h31 account and go to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional and designed to protect you. Decreasing a limit takes effect immediately. h31 encourages all players to use these tools proactively.

Yes. h31 offers a self-exclusion feature that lets you temporarily suspend your account for a set period — 24 hours, 7 days, 30 days, or longer. During a self-exclusion period, you cannot log in, deposit, or play. Your account and balance are preserved and you can return when the period ends. For longer-term exclusions, contact support at [email protected]. Visit the Responsible Gaming page for full details.

h31 takes responsible gaming seriously. The platform provides deposit limits, session time reminders, reality checks, and self-exclusion tools. If you feel that gambling is affecting your daily life, finances, or relationships, h31 encourages you to use these tools or reach out to support. You can also find guidance and external resources on the Responsible Gaming page. h31 is committed to providing a safe and enjoyable environment for all players.