At h31, we believe gaming should always be fun — never a source of stress, financial pressure, or harm. We provide every player with the tools, information, and support needed to stay in control and enjoy the experience safely. This page explains everything you need to know about responsible gaming at h31.
Six pillars of our responsible gaming commitment at h31.
h31 requires all players to be 18 or older. We verify age at registration and again during KYC. Any account found to belong to a minor is immediately closed and all funds are returned. There are no exceptions to this rule at h31.
You decide how much you deposit, how long you play, and how much you can lose in a given period. h31 lets you set daily, weekly, and monthly limits directly from your account. Reducing a limit takes effect immediately — no waiting period.
If you feel you need a break, h31 offers self-exclusion periods ranging from 30 days to permanent exclusion. During exclusion, your account is locked, you cannot register a new account, and h31 will not send you any promotional communications.
h31 sends you periodic reminders showing how long you have been playing and how much you have spent in the current session. These reality checks help you stay aware of your gaming activity and make informed decisions about whether to continue or take a break.
Our responsible gaming team monitors player activity for patterns that may indicate problem gambling. If we notice concerning behaviour, we will reach out proactively to check in and offer support tools. We take this duty of care seriously at h31.
Our support team is trained in responsible gaming and available 24/7. Whether you want to set a limit, ask about self-exclusion, or just talk through your concerns, we are here to help without judgement. Reach us anytime via live chat or email.
Responsible gaming means enjoying online casino games as a form of entertainment while keeping full control over how much time and money you spend. At h31, we want every player in Bangladesh to have a positive experience — one where gaming stays fun and never becomes a problem.
The reality is that most people who play at h31 do so without any issues. They set a budget, enjoy the games, and move on with their day. But for a small number of players, gambling can become difficult to control. That is why h31 invests heavily in responsible gaming tools and education — so that every player has what they need to stay safe, regardless of where they are on that spectrum.
Responsible gaming at h31 is not just a policy document. It is a genuine commitment backed by real tools, trained staff, and ongoing monitoring. We believe that a player who feels safe and in control is a player who enjoys h31 for the long term — and that is good for everyone.
h31 gives you direct control over your gaming activity through a range of tools available in your account settings. Here is what you can set up at any time:
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately.
Cap the amount you can lose in a given time period. This is one of the most effective tools for keeping your gaming within a budget you are comfortable with.
Set a maximum session duration. When your time is up, h31 will notify you and give you the option to log out. You can also set automatic logout when the session limit is reached.
Take a short break from h31 for 24 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily suspended and you will not receive any promotional communications.
Exclude yourself from h31 for a minimum of 6 months or permanently. This is a serious step and cannot be reversed during the exclusion period. Contact support to activate this option.
Receive on-screen reminders at intervals you choose — every 30, 60, or 90 minutes — showing your session time and net spend. A simple but powerful way to stay aware.
Problem gambling can affect anyone, regardless of age, income, or background. The earlier it is recognised, the easier it is to address. h31 encourages all players to be honest with themselves about their gaming habits. Here are some signs that gambling may be becoming a problem:
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use h31's responsible gaming tools or speak to a professional.
h31 has a zero-tolerance policy on underage gambling. We verify the age of every player at registration and during the KYC process. Any account found to belong to someone under 18 is immediately closed and all deposited funds are returned.
If you share a device with younger family members, we strongly recommend using device-level parental controls or browser filtering software to prevent access to gambling sites. You should also never share your h31 login credentials with anyone, including family members.
Responsible gaming is not about playing less — it is about playing smart. Here are some practical tips that h31 recommends to all players:
Our responsible gaming team is available around the clock. Reach out any time — no judgement, just support.
Live Chat — available on platform