h31 Privacy Policy

This Privacy Policy explains how h31 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the h31 platform at h31.io. We are committed to handling your personal information with care, transparency, and respect.

By registering an account at h31 or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy forms part of our overall Terms and Conditions.

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements. The date at the top of this page always reflects the most recent revision. We encourage you to check back from time to time to stay informed about how we protect your data.

h31 collects personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

h31 collects your personal data through several channels depending on how you interact with our platform:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically when you use the h31 platform, through cookies, log files, and similar tracking technologies that record technical and usage data.
• From third-party identity verification providers during the KYC process, where we may receive confirmation of your identity details.
• From payment processors and financial institutions in connection with deposit and withdrawal transactions.
• From fraud prevention and anti-money laundering screening services that we use to protect the platform and comply with legal obligations.

h31 uses your personal data for the following purposes:

• To create and manage your h31 player account and verify your identity.
• To process deposits, withdrawals, and other financial transactions securely.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities on the platform.
• To monitor gameplay for responsible gaming purposes and to apply any responsible gaming tools you have activated.
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• To send you promotional communications and bonus offers, where you have consented to receive them.
• To personalise your experience on the h31 platform based on your preferences and usage history.
• To improve the h31 platform, games, and services through analytics and user feedback.
• To resolve disputes and respond to support requests.

h31 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered player, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
• Legitimate interests: Processing necessary for h31's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

h31 does not sell your personal data. We share your data only in the following limited circumstances:

• Service providers: We share data with trusted third-party providers who assist us in operating the platform, including payment processors, identity verification services, fraud prevention tools, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory and legal authorities: We may disclose your data to regulators, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation or protect the rights and safety of h31 or others.
• Business transfers: In the event of a merger, acquisition, or sale of h31 assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy protections that apply.
• With your consent: We may share your data with third parties in other circumstances where you have given explicit consent for us to do so.

All third parties with whom h31 shares personal data are required to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

h31 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, remember your preferences, and gather analytics data that helps us understand how the platform is used.

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for core features like login sessions and security.
• Analytics cookies: Help us understand how players use h31 so we can improve the platform. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent and can be disabled at any time.

h31 retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, as required by AML regulations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications are retained for up to three years after the resolution of the relevant query or dispute.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate compliance.
• Technical and usage data collected via cookies and logs is typically retained for up to 13 months.

When personal data is no longer required, h31 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

You have a number of rights in relation to the personal data h31 holds about you. These rights are summarised below. To exercise any of these rights, please contact our support team at [email protected].

h31 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and h31 servers.
• Encryption of sensitive data stored on our servers, including financial and identity information.
• Strict access controls ensuring that only authorised h31 personnel can access personal data, and only on a need-to-know basis.
• Regular security audits and penetration testing of our platform and infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Continuous monitoring of our systems for suspicious activity and potential security threats.

While h31 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

The h31 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on h31 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, h31 will promptly investigate, close the account, delete any associated personal data, and return any funds deposited, in accordance with our underage gambling prevention procedures.

h31 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the h31 platform after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way h31 handles your personal data, please get in touch with us. Our team is available 24/7 and will do our best to respond promptly and helpfully.

• Email: [email protected]
• Live Chat: Available directly on the h31 platform around the clock.
• FAQ: Visit our FAQ page for answers to common questions about accounts, data, and privacy.